Kindly find the below Job Description.
The job opening involves –
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per on call, chat or email
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information
|Role & Responsibilities
- Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
- Ability to understand and handle irate customers.
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Education – Any Graduate.
Shifts : 24/7 rotational shift. Weekly 2 offs depending on workload, no cab service
Gender : Only male candidates required
Salary : 1.75 per annum, means 11k per month
HR – Executive
Winning Streak Solutions Pvt Ltd,
#707, 7th Floor,
Manjeera Majestic Commercial.
Hyderabad – 5000072.
(M) +91 7675858577
(Office) +91 40 68888595 / 3939 5757