Job Opening for Customer Support

Kindly find the below Job Description.

The job opening  involves –

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per  on call, chat or email
2. Documenting / Recording transactions and the necessary follow-up requests with other functions  by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information

 

Role & Responsibilities

Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency. Ability to understand and handle irate customers. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.  Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards

Education – Any Graduate.

Shifts                            :           24/7 rotational shift. Weekly 2 offs depending on workload, no cab service

Gender                         :           Only male candidates required

Salary                           :           1.75 per annum, means 11k per month

 

Warm Regards,
Manasa R
HR – Executive

Winning Streak Solutions Pvt Ltd,

#707, 7th Floor,

Manjeera Majestic Commercial.

Hyderabad – 5000072.
(M) +91 7675858577

(Office) +91 40 68888595 / 3939 5757
E-Mail: manasa.r@winningss.com

http://www.winningss.com